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Go to the shopFAQs
FAQs
What currency are the prices do I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 5-7 business days time for your order to arrive, average shipping times are 3 days.
Tracking numbers will be updated 3-5 days after your order has been processed. If you don't have a tracking number after 7 business please email us at Kitchenivacustomerservice@gmail.com.
I do not like my product, can it be returned? What if there is an issue?
We offer a 100% money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. Once we have received the product we will refund the full amount of your original purchase. We will provide you with a return label or QR code so you are able return the product.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a full refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
How long does shipping take?
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to Kitchenivacustomerservice@gmail.com and we will be happy to assist you in any way we can.
We receive a large number of emails, if you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 5-7 business days time for your order to arrive, average shipping times are 3 days.
Tracking numbers will be updated 3-5 days after your order has been processed. If you don't have a tracking number after 7 business please email us at Kitchenivacustomerservice@gmail.com.
I do not like my product, can it be returned? What if there is an issue?
We offer a 100% money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. Once we have received the product we will refund the full amount of your original purchase. We will provide you with a return label or QR code so you are able return the product.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a full refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
How long does shipping take?
Please note that our standard shipping time for items to reach our valued customers is typically between 5-7 business days. We strive to ensure prompt processing and delivery of your order, and we appreciate your patience during this time.
Absolutely! We are here to help you make your home beautiful! Please send us an email to Kitchenivacustomerservice@gmail.com and we will be happy to assist you in any way we can.
We receive a large number of emails, if you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
